Pharmacists fail test set by fake patients
Consumer watchdog Which? sent a team of 122 mystery shoppers to pharmacies across the UK complaining of various ailments.
An independent panel of experts reviewed the advice given to the fake patients and concluded that 43 per cent of it was “unsatisfactory”.
Advertisement
Hide AdAdvertisement
Hide AdForty-one of the fake patients asked to buy pantoloc control – a strong drug for heartburn.
Pharmacists should ask a series of questions set out by the Medicines and Healthcare products Regulatory Agency (MHRA) before dispensing the product which is known to interact with anti-blood clot drug warfarin.
But the expert panel deemed that 29 of the fake patients were given “unsatisfactory” advice.